Head of Department/ Guest Service Manager

  • Job Reference: RBH8760
  • Date Posted: 30 December 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express London - Epsom Downs, Epsom
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At RBH Management we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The Guest Service Manager contributes to RBH Management's goals and values by supporting the Deputy Manager with managing the both food and beverage and front office operations.

Where Will You Be Working?

Our three-star hotel in Epsom is situated on the grounds of the world famous Epsom Downs Racecourse in the picturesque Surrey countryside, just outside London.

With 120 stylish en-suite bedrooms and a modern purpose built meeting room, the hotel is the perfect choice for leisure and business travellers. All public areas and conference rooms within the hotel are fully air-conditioned and have complimentary WiFi access.

Located within the London commuter belt the hotel has good transport links with direct trains from Epsom Station to London Waterloo and Victoria every 10 minutes. The hotel is a short drive from Heathrow and Gatwick International Airports , 18 miles from Gatwick International and 25 miles from Heathrow. Making the hotel in Epsom ideal for commuting to London.

What Are We Looking For?

We're looking for an individual who has attention to detail and great people skills.

As Guest Service Manager - Food and Beverage you will be responsible for the day to day operation of the food & beverage department.

Your responsibilities as a GSM Food & Beverage will include:

  • An experiencedGuest Services Manager / Supervisor who has worked in a similar sized property and will thrive on supporting the running of this very successful hotel.
  • Someone who is keen to learn and enjoys a variety of work environments
  • Promote and develop loyalty from hotel guests by reacting positively to their needs and providing an excellent level of personalised guest service.
  • Visibility in the hotel public areas, to promote goodwill, to fulfil strong relationship with VIP and regular guests and to promptly respond to customer challenges and feedbacks.
  • A champ in conflict management and problem resolution.
  • Good knowledge of IT systems, Reception systems, trained and experienced in Health and safety and Crisis Management.
  • Experience in working shifts and weekends and being able to manage on your own without supervision.
  • Ensuring customer satisfaction at all times
  • To display a hands on' approach in the daily running of the hotel
  • To be available for Duty Management shifts as requested
  • To actively promote and advertise in house promotions
  • Experience preferred but not essential, training provided.

What's In It For You?

People love to work with RBH Management because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH Management we transform hotels.

RBH Management is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Management we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!