Head of Department/ Food and Beverage Manager

  • Job Reference: RBH7148
  • Date Posted: 27 May 2021
  • Recruiter: RBH Management
  • Location: Hampton by Hilton Gatwick, Gatwick
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At RBH Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The Food and Beverage Manager contributes to RBH Hotel's goals and values by supporting the Operations Manager with managing a team of 20 team members who work within our busy bar, restaurant and kitchen operation in the Hampton by Hilton - London Gatwick Airport. You will be responsible for the day to day running of the shift, managing guest expectations and delivering great guest satisfaction. Taking orders, delivering food and beverage, training the team in service standards, processing of accurate billing and cashier duties along with stock purchasing, controls, training and leading a great team of individuals. You will be required to act as a Duty Manager on a rota basis. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive "can do" attutude and be willing to learn and show that they care.

Where Will You Be Working?

Hampton by Hilton - London Gatwick Airport is situated at the North Terminal of London Gatwick Airport, which is the UK's second largest airport. With 194 guest bedrooms, Restaurant and Bar, the hotel also has a gym facility and Meeting Room on site for 16 people. We pride ourselves in investing and developing our people and delivering outstanding customer service.

What Are We Looking For?

We're looking for an individual who can communicate well with others, can carry out and direct instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. You must be able to work in a fast paced busy environment and remain calm and professional in high service demand times.

Experience within the hotel industry and a customer facing role is essential.You will have previous experience as a Bar and Restaurant Manager in a full service or focused service property.

What's In It For You?

People love to work with Redefine|BDL Hotels because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; 

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension 

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH Hotels we transform hotels.

RBH Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Hotels we stand out from our peers, transforming hotels to perform exceptionally.

 So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!