Guest Services Manager

  • Job Reference: CG4341
  • Date Posted: 7 April 2021
  • Recruiter: Cairn Group
  • Location: Holiday Inn Express - Aberdeen City Centre , Aberdeen
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary + benefits package
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role

As a Guest Services Manager you will manage the entire guest services operations (cleaning, security, customer services and front of house) on site.
You will drive operational improvement to ensure first class relationships and the delivery of exceptional customer service levels, each and every time.

About you... 

You will have experience in a hotel reception at supervisor level, be able to demonstrate initiative and be someone who has a reputation for delivering great service and being fun to work with.
In addition, you will have excellent leadership, interpersonal and communication skills and be able to demonstrate a commitment to delivering a high level of customer service.