Guest Service Manager - Hotel Reception Duty Manager

  • Job Reference: RBH10110
  • Date Posted: 12 July 2022
  • Recruiter: RBH Management
  • Location: Holiday Inn Express Cheltenham, Cheltenham
  • Salary: On Application
  • Bonus/Benefits: £22,000
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Do you want to join a Top 30 Best Places to Work in Hospitality?  Do you want to work in an industry that offers SO many different career paths? Do you want to express yourself? Do you want flexibility? Do you want to feel safe at work? Do you want to be part of a company that takes sustainability and the environment seriously? Do you want to work for a company that truly values diversity and inclusion?  You answered YES to all of these questions, right? So get applying for this opportunity!!!


At Holiday Inn Express Cheltenham we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.


The Exciting Opportunity

The position of Guest Service Manager  has become available at Holiday Inn Express Cheltenham . Reporting to the Deputy General Manager, you will be responsible for all aspects of reception, and food and beverage duties. The successful applicant for this role will deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care.

Where Will You Be Working?

With 138 spacious contemporary rooms, the Holiday Inn Express Cheltenham is the ideal base for business or leisure. Ideally located, just one minutes' walk from Cheltenham town centre, the Holiday Inn Express Hotel is the perfect place to stay. We are located directly opposite 'The Brewery Quarter' a new retail and leisure destination.

What's In It For You?

People love to work with RBH because


  • We focus on health, wellbeing and our communities
     Our people are truly engaged at work
     There's open, clear communication from the top
     We've got great career development opportunities
     There's a culture of transformation and innovation

    We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;


  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
     Incentive programmes - to keep you motivated
     Money off high street retailers - hundreds of savings to be had
     Flexible working arrangements because we know your life comes first
     Free meals on duty?(this could easily equate to over £1000 per year saving to you *based on full time hours)
     Pension - as it's important to save for a later date
     Flexible pay with Wagestream - a financial wellbeing benefit that allows you to access your pay as you earn it
     Training programmes - we want you to be the best you can be
     Tips - a bit extra is always handy
     Cycle to Work Scheme - huge savings on buying a new bike
     Refer a Friend Scheme - just by putting a good word in for a mate will earn you extra cash

    The Bigger Picture
    RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.


So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!