Guest Service Assistant Nights

  • Job Reference: RBH7189
  • Date Posted: 3 June 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express London - Earls Court, London
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At Holiday Inn Express London Earls Court we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.


The Exciting Opportunity

As a Guest Service Night Assistant you will be responsible for the security of guests in the hotel at night, ensuring regular security checks are completed, paying particular attention to fire and health and safety issues. You will be responsible for the satisfaction of all guest needs and will assist with check in and check out, service of beverages and setting up for breakfast. You will be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.


Where Will You Be Working?

The hotel is Located outside the Congestion Zone with secure onsite parking and within easy access to M4/A4, Heathrow Airport, M25 and Central London.In addition, Holiday Inn Express London Earl's Court is just two Tube stops or a short stroll away from Kensington Olympia Exhibition Centre's, and only few minutes' walk away from Chelsea Football Stadium, Fulham Football Stadium and Queens Tennis Club.


What's In It For You?

People love to work with RBH Management because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  •  We've got great career development opportunities
  • There's a culture of transformation and innovation


We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of working in a similar role and property is preferable but full training is provided.

The Bigger Picture

Holiday Inn Express London Earls Court is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.


So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!