Guest Service Assistant-Nights

  • Job Reference: RBH7209
  • Date Posted: 7 June 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express Cheltenham, Cheltenham
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At Holiday Inn Express Cheltenham Town Centre we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Guest Service Manager - Nights has become available at Holiday Inn Express Cheltenham . Reporting into the Deputy General  Manager, you will be responsible for carrying our the night audit, printing reports, preparing arrival for next day, preparing breakfast. The successful applicant for this role will deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care.

Where Will You Be Working?

Holiday Inn Express® Cheltenham Town Centre hotel is an ideal base to explore Cheltenham's many charms, with family favourite Sandford Parks Lido and the iconic Pittville Pump Room both under a 10-minute drive. The surrounding area has plenty of shops, restaurants and bars. Cheltenham station is 10 minutes' drive away, giving access to Bath and Cardiff in around an hour, with Birmingham Airport even closer. You can reach the Cotswolds in less than half an hour.

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. 

The Bigger Picture

Holiday Inn Express Cheltenham Town Centre is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!