Guest Service Assistant

  • Job Reference: RBH7647
  • Date Posted: 2 September 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express London - Limehouse, London
  • Salary: On Application
  • Bonus/Benefits: 18532.80
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At RBH Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The Guest Service Assistant contributes to RBH Hotel's goals and values by supporting the Guest Service Manager in the day to day running of the hotel operations.

What Are We Looking For?

We're looking for an individual who has:

  • Warm personality
  • Excellent customer focus
  • Ability to multitask
  • Great team working spirit

As a Guest Service Assistant, you will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales.

You will also be required to provide services for hotel guest including check-in and check-out, onward reservations arrangements and liaise with the Housekeeping and maintenance team. You will also have the ability to manage guest expectations and have experience of handling complaint.

What's In It For You?

People love to work with RBH Hotels because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!