Guest Service Assistant

  • Job Reference: HEA1394
  • Date Posted: 22 November 2021
  • Recruiter: Heeton Hospitality UK
  • Location: Heeton Concept Hotel- Liverpool, Liverpool
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Temporary

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Encourage guests to partake in our Le Club loyalty program
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transaction
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys.
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Help with washing up and other kitchen duties when needed
  • recommend food and drink and help keep service on-track and up to standard.
  • Serve food and drink
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other ad-hoc duties when your colleagues need your help

What we need from you

  • Excellent customer service skills
  • Hospitality experience preferred
  • Must speak fluent English
  • Other languages preferred

Why you should apply

  • Annual bonus for all Team Members
  • Fantastic career potential with one of the UK's fastest growing hotel operators
  • Employees staff rates across our properties
  • Complimentary overnight stays in our properties 
  • Retention bonus on completion of 3 and 6 month service
  • Service based annual leave (increase up to a maximum of 5 extra days)

Heeton Concept Hotel - City Centre Liverpool boasts an excellent location in the heart of Liverpool city centre.Just 1,650 feet from Liverpool ONE Shopping Centre, 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away. 

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process