Guest Service Assistant - Holiday Inn Express London - Southwark

  • Job Reference: RBH7231
  • Date Posted: 9 June 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express London - Southwark, London
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Customer Service
  • Job Type: Permanent

Job Description

At RBH Management Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The Guest Service Assistant contributes to RBH Management Hotel's goals and values by supporting the Front of House Manager in running the day to day of the hotel operations.



What Are We Looking For?

We're looking for an individual who has:


  • Warm personality
  • Excellent customer focus
  • Ability to multitask
  • Great team working spirit



As a Guest Service Assistant, you will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales.


You will also be required to provide services for hotel guests including check in and checkout, onward reservations arrangements and liaise with the Housekeeping team. You will also have the ability to manage guest expectations and have experience of complaint handling.



What's In It For You?

People love to work with RBH Management Hotels because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovationWe will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes
  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Healthcare plans and Insurance plans (just in case)
  • PensionThe Bigger Picture   
  • So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
  • RBH Management Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Management we stand out from our peers, transforming hotels to perform exceptionally.
  • With a real focus on performance, people, quality, profit and communities at RBH Management we transform hotels