Guest Service Assistant - Hampton by Hilton Manchester Northern Quarter

  • Job Reference: RBH8825
  • Date Posted: 12 January 2022
  • Recruiter: RBH Management
  • Location: Hampton by Hilton Manchester Northern Quarter, Manchester
  • Salary: On Application
  • Bonus/Benefits: £18,593.39 per annum
  • Sector: Hotels
  • Job Type: Contract

Job Description

Looking for a new challenge in 2022!??? look no further - we are looking for Friendly, Caring, Thoughtful and Caring individuals to join our family.  Our team are 'all rounders' and 'multi talented' in this fast paced hotel. 

At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

                                       ***Full-time, Part-time or Casual positions available***

We have commenced our search for Guest Service Assistants at the Hampton by Hilton Manchester Northern Quarter - a 3-star focused service 221-bedroom hotel.

Reporting directly to the Guest Service Manager you will take responsibility in assisting with the Hotel's operational areas e.g. overseeing Reception, Night Team, Housekeeping plus Food and Beverage within the hotel.

As a Guest Services Assistant, you will assist in daily Front Office/ Food & Beverage operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Guest Services Assistant, is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Duty Manager with daily Front Office/ Food & Beverage operations
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure that you are fully aware of any relevant feedback from either Guests/ other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Ensure all access to the hotel is secure as required by hotel policy and procedure.
  • Ensure a high level of product knowledge of the hotel and the local area
  • Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
  • Receive, input, retrieve and relay messages to guests, as needed

Full-Time - 40 hours, 5 over 7 days.  Shift examples:

  • 06:30 - 15.00
  • 1430 - 23:00

Casual/Part-Time - 0 - 25 hours.

Example of Shift patterns below.

7.00-11.00, 7.00-12.00, 8.00-12.00, 8.00-13.00, 17.00-22.00, 17.30-22.30 or 18.00-23.00

Where Will You Be Working?

You will be working at the Hampton by Hilton Manchester Norther Quarter. This exciting new hotel boasts 221 guest bedrooms and benefits from close proximity to bars, restaurants and cultural attractions.

Part of the Hilton family of brands, this exciting role provides an excellent opportunity for a Guest Services Assistant to be part of an iconic branded hotel in a competitive market place.

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation 

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension 

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!