Guest Relations Manager

  • Job Reference: JI13760
  • Date Posted: 10 June 2022
  • Recruiter: Jurys Inn & Leonardo Hotels
  • Location: Oxford
  • Salary: On Application
  • Bonus/Benefits: £22,000 per annum
  • Sector: Hotels
  • Job Type: Permanent

Job Description

We have a great opportunity for a Guest Relations Manager to join the team at Jurys Inn Oxford.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience we expect:

  • Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both
  • Background in branded hotels or restaurants is preferred - so you will understand how we work
  • Excellent Customer service skills, standards driven, good organisational skills
  • To be able to make decisions in a fast paced environment and to enjoy it
  • To be great at up-selling - anticipating customer needs as well as improving the bottom line
  • To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
  • Ability to communicate to and motivate your team providing day to day leadership and direction
  • Be able to use computer systems - we use Opera and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:

  • To carry out duty management shifts, plan and ensure the hotel is ready for the days business - preparing for the morning meeting and sharing information with the team
  • To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service
  • To manage the hotel concierge service including coordinating duties and assisting in busy periods 
  • To carry out pre arrival calls to maximise upselling opportunities and increase guest satisfaction and meet and greet VIP guests
  • To respond to all guest feedback, including online reviews and review all complaints and feedback to put in place improvements
  • To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guest 

Please be aware that this role is working a mixture of early and late shifts, five days over seven, which will include evenings and weekends.

Why come and work for us?

  • The opportunity to work for a well-respected brand where people development is at the heart of our culture.
  • Happy Rewards - we reward your performance with points, and what does points make .PRIZES. Whether its love to shop vouchers or that well deserved day off, you choose!
  • Stay at one of our Jurys Inn or Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
  • Employee of the month earning you a little bonus and fame for that entire month.
  • An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future.
  • Earn yourself thousands by referring a friend to work with us.
  • Uniform & Meals on duty.
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support.
  • Company Pension Scheme, Life assurance & Wellbeing support.
  • Annual Charity Event Day- we help and support our communities.