General Manager

  • Job Reference: RBH10248
  • Date Posted: 29 July 2022
  • Recruiter: RBH Management
  • Location: Wotton House, Dorking
  • Salary: On Application
  • Bonus/Benefits: Market Related Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description


At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...


We have commenced our search for an experienced General Manager to lead the team at Wotton House. Reporting to the Divisional Director, you will have a strong focus on the delivery of exceptional guest care, as well as the commercial performance of the business. As General Manager you will develop your knowledge of the local market to achieve sales and maximise on revenue, managing occupancy, and driving growth in the food and beverage and events side of the business. You will be an ambassador for the guest journey and ensure values and service behaviours are delivered consistently in a professional and friendly environment. You will be responsible for directing and developing a current great team across all departments to achieve exceptional performance across the key indicators of profit, people, and RGI.


Wotton House is a 17th-century property with a long tradition of entertaining guests. Here, a mix of original features and 21st-century style set the tone so that all events are memorable: a wedding day like no other, business meetings that become an unexpected pleasure, training that delights and inspires. Dining is relaxed whether it is a meal in the 1877 Restaurant, or cocktails on our patio overlooking our beautiful grounds. The hotel boasts beautifully refurbished bedrooms and suites, 13 acres of stunning grounds, and a leisure club including swimming pool, gym, and tennis court. The property is located 15 minutes from J9 of the M25, with Gatwick Airport 40 minutes away and fast train connections direct into London Waterloo.


The ideal candidate will have successful management abilities in the hospitality industry. You should be comfortable prioritizing and organizing work commitments, while providing clear direction to your team and ascertaining hotel training needs when necessary. It is imperative that the General Manager can motivate their team while specializing in exceptional guest satisfaction. We are seeking someone focused, who can confidently enforce the excellence of hotel standards, policies, and procedures in accordance with Marriott and RBH.


  • Excellent knowledge of the local market (preferred)
  • Previous experience working within a similar property, with a focus on weddings, events, and conferencing
  • Experience managing and coordinating a large, complex team
  • A strong focus on F&B/C&B within a similar outlet


You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact