General Manager

  • Job Reference: HEA1636
  • Date Posted: 13 June 2022
  • Recruiter: Heeton Hospitality UK
  • Location: Hotel Indigo , Glasgow
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary plus benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

As the General Manager, you will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of the hotel and brand in the local community and must be Hilton experienced.

Your day-to-day


  • Develop, implement and monitor team member succession planning to ensure future bench strength
  • Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
  • Oversee HR-related actions in accordance with rules and policies


  • Prepare  and implement annual sales and marketing plans to  achieve required operating results
  • Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
  • Ensure teams follow the correct Heeton / Brand procedure when processing all financial transactions
  • To report accurate sales, purchase and wage figures on a monthly basis

Guest Experience

  • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
  • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
  • Speak to guests - ask for their feedback and relationships

Responsible Business

  • Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
  • Maintain relations with outside contacts
  • Act as public relations representative to raise awareness of the hotel and brand in the local community
  • Drive team member involvement in community organisations, activities and businesses
  • Serve as manager on duty

What we need from you

  • Previous experience in a similar role
  • Hotel management experience in a quality branded hotel, especially IHG brand.
  • The experience required within an operation of similar size and complexity.
  • Excellent knowledge of the Glasgow market

Why you should apply

  • Annual discretionary bonus for all Team Members
  • Fantastic career potential with one of the UK's fastest-growing hotel operators
  • Employee staff rates across our properties
  • Complimentary overnight stays in our properties 
  • Retention bonus on completion of 3 and 6-month service
  • Service-based annual leave (increase up to a maximum of 5 extra days)


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process