Fundraising Manager (Operational Support)

  • Job Reference: 00006608-1
  • Date Posted: 2 May 2022
  • Recruiter: Eden Scott
  • Location: Edinburgh
  • Salary: On Application
  • Bonus/Benefits: £35,023 to £38,738
  • Sector: Contract Catering, Operations
  • Job Type: Permanent

Job Description

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland's largest membership organisation, they're supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation's treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Operations)

This is a varied role with responsibility for; identifying and maximising income through effective policies, processes, on-line tools and data management; empowering and supporting the fundraising, and wider Trust team (especially at properties), to raise funds; ensuring compliant practice and training across fundraising and delivering strategic leadership of data and budget management in the Fundraising team.
 
Leadership of Fundraising Operations is critical to the success of the Fundraising team and the charity’s ability to generate philanthropic income. Overseeing data and empowering the team to get the most of existing tech systems and software, instigating and implementing key policies and processes, contributing to exemplary supporter care and ensure that their practice is compliant and meets regulations, ensuring the effectiveness and efficiency of the team’s administration and identifying trends in fundraising are some of the ways you will support the Fundraising Team to grow voluntary income.
 
Key responsibilities of the role:

Provide the Head of Fundraising and Fundraising Managers with the data and insight needed for strategic decision making throughout the year
Represent and advocate for fundraising and best practice across their charity and in relevant forums
Ensure effective and efficient administration practices to ensure great supporter care
Lead the forecasting process throughout the year, supporting the Head of Fundraising to identify risks and opportunities in the portfolio.
Support the Head of Fundraising in budget preparation and lead on budget reporting throughout year
Champion and ensure best practice monitoring and evaluation of fundraising performance, including working with teams to set, track and report on KPIs, and with Head of Fundraising on risk and audit responsibilities
Maintain a close working relationship with Finance, ensuring fundraisers have all the financial tools necessary to fundraise effectively
Stay up to date with fundraising legislation and regulation and ensure compliance across the department on data, finance, IT, procurement, risk control and best practice
Oversee the development of robust policies and procedures to ensure all necessary finance and legal controls are in place for delivering fundraising income
Ensure that income is designated and treated in accordance to restrictions, VAT, gift aid and commercial income rules
Proactively design, deliver and improve fundraising operations through collaboration and effective information management, in order to address business need
Ensure all process, compliance and stewardship considerations are identified at the start of any new activity
Manage third party suppliers including production, mail and response handling.
Ensure that Fundraising is effectively and correctly presented on the NTS website and across NTS channels, optimising journeys for supporters
Ensure fundraisers are upskilled on how to use key fundraising systems and tools
 
Key skills and experience required:

You will have experience of managing fundraising operations, data management, administration, reporting, compliance and financial processes for a busy team.
Experience of improving processes and reporting to contribute to more effective operational performance.
You will have experience of working with Microsoft Dynamics, or with supporter relationship database, within a fundraising or client focussed operation and a strong understanding of how to engage with colleagues in tech and digital services around user needs and business owner priorities.
A team player, you will have experience operating as a senior member of a team, shaping and delivering departmental strategy and supporting the Head of Fundraising and wider team.
Experience of advocating for philanthropy, working with teams from across an organisation to represent Fundraising and influence support and action from colleagues

This role offers an excellent competitive salary within a range of £35,023 to £38,738 with significant company benefits.
 
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email sally.rae@edenscott.com or call Sally on 07776 662506.
 
Closing date is noon on Tuesday 17th May 2022