At Holiday Inn Express Manchester Airport we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
The position of Guest Service Supervisor - Night's Team has become available at Holiday Inn Express Manchester Airport. Reporting into the Guest Service Manager, you will be responsible for duty management shifts, ensuring the highest levels of service are given at all times, reception desk and food & beverage duites, whilst also ensuring the safety and security of the hotel and our guests during the night time hours. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care. Shifts are 22:45 - 07:15, and you would be required to work 5 night's out of 7 each week.
Where Will You Be Working?
Holiday Inn Express Manchester Airport is a an extrmely busy airport hotel with 199 bedrooms, bar and restaurant. The hotel is located 1.9 miles from the Airport terminals, train, metro and bus stations. We pride ourselves on investing in our people and delivering outstanding customer service.
What's In It For You?
People love to work with RBH Hospitality Management because
- We focus on health, wellbeing and our communities
- Our people are truly engaged at work
- There's open, clear communication from the top
- We've got great career development opportunities
- There's a culture of transformation and innovation
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
- Discounted hotel room rates for you AND your friends and family that will make you really popular!
- Incentive programmes
- Money off high street retailers
- Free meals on duty
What Are We Looking For?
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of supervising a team and working on a busy hotel reception desk is preferable but full training is provided.
The Bigger Picture
Holiday Inn Express Manchester Airport is managed by RBH Hospitality Management; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH Hospitality Management we stand out from our peers, transforming hotels to perform exceptionally.
So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!