Front Office -Team Member

  • Job Reference: HEA1383
  • Date Posted: 16 November 2021
  • Recruiter: Heeton Hospitality UK
  • Location: Doubletree by Hilton Hotel Kensington, London (South West)
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Contract

Job Description

Hilton is the worlds most recognised hospitality brands and is the largest upscale operator of hotels in Greater London. 

We have a fantastic opportunity for a Front Office Team Member to join our team at the Doubletree by Hilton in Kensington. This is a prestigious 4-Star property which we are sure will become a flagship for the DoubleTree by Hilton brand in London. Previous Hilton reception experience is essential

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Team Member, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Encourage guests to partake in our loyalty program
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other ad-hoc duties when your colleagues need your help

What we need from you

  • Excellent customer service skills
  • Must have Hilton reception experience.
  • Must speak fluent English
  • Secondary Education preferred

Why you should apply

  • Annual bonus for all Team Members
  • Fantastic career potential with one of the UK's fastest growing hotel operators
  • Employees staff rates across our properties
  • Complimentary overnight stays in our properties 
  • Retention bonus on completion of 3 and 6 month service
  • Service based annual leave (increase up to a maximum of 5 extra days)
  • Apprenticeships with HIT training

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process