Front Office Manager

  • Job Reference: RBH8003
  • Date Posted: 6 September 2021
  • Recruiter: RBH Management
  • Location: Courtyard by Marriott Edinburgh, Edinburgh
  • Salary: On Application
  • Bonus/Benefits: £30,000 per annum plus Benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Courtyard by Marriott Edinburgh is looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. Courtyard by Marriott offers over 1,000 hotels in 42 countries, Courtyard is everywhere today's traveller needs - or wants - to be. 

The Exciting Opportunity

The position of Front Office Manager has become available at Courtyard by Marriott Edinburgh. Reporting to the Operations Manager, you will be responsible for:

  • Ensuring the smooth running and organisation of Reception and Nights Team
  • Leading, training and developing all Front Office Staff
  • Prepare rota's taking into considerations business trends and wage budgets
  • Ensuring the well being and satisfaction of all guests
  • Duty Manager shifts
  • Communicating with other managers and departments, particularly Housekeeping, Maintenance and Reservations

This is a real hand on role and the successful applicant will be able to display great leadership skills, deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care. 

Where Will You Be Working?

This well located hotel, a short stroll from the vibrant Edinburgh City Centre has a modern feel whilst retaining the features of a Georgian building, once the home of Robert Stevenson, designer of Bellrock Lighthouse and grandfather of Robert Louis Stevenson. The Hotel has 240 well-appointed rooms, The Lantern Room Restaurant, bar and terrace area. The hotel also comprises 1 small meeting room and a small gymnasium.

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  •  Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty

What Are We Looking For

We're looking for an individual who has; 

  • A great personality and be genuine, approachable, attentive and instinctive
  • A proven track record in a similar role (with a minimum of 1- 2 years Supervisory/Manager experience).
  • Strong training and development skills so you can share your skills with others.
  • A desire to be the best with high standards;
  • Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.
  • Good proven organisation and planning skills gained through previous experience
  • Experience of using Marsha and Opera or similar property management system

The Bigger Picture 

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Courtyard Edinburgh is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!