At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll deliver this through supervising all aspects of Front of House, creating a unique and special visit for our guests. You'll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay
You'll support the department manager in coordinating the effective delivery of high-quality customer services and ensure that all brand standards are met, taking all opportunities to promote service excellence to our guests and drive profit for the business by focusing on quality. We will also engage you in project work from Marriott or Cairn Group, to support the overall operation and guest and employee satisfaction.
The successful candidate should have previous relevant hotel experience. You will need to be flexible, have a hands-on approach, have fantastic inter-personal skills, be an excellent team player and have the ability to meet targets. You will also have:
- Excellent leadership skills
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy - great at managing one's own time and the time of the team