Food & Beverage Supervisor

  • Job Reference: OCC1118
  • Date Posted: 14 July 2021
  • Recruiter: O'Callaghan Collection
  • Location: The Alex Hotel Dublin, Dublin
  • Salary: On Application
  • Bonus/Benefits: Very competitive salary, F&F rates, F&B discounts, refer a friend sche
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Restaurant Supervisor

 

Main job task: Responsible for providing a friendly and efficient service of the bar/restaurant and ensuring customer satisfaction by maintaining an exceptional dinning service delivery and professionalism whilst achieving profitability in line with budget.

 

Main duties and responsibilities:

  • Providing a smooth and memorable dining experience, serving food and drinks by standard operating procedure to all guests at all time.
  • Ensuring preparation of the Bar/Restaurant by standard operating procedure at all time.
  • Dealing with guest queries in a friendly and efficient manner, ensuring best customer care and satisfaction.
  • To be an effective communicator with guests/clients and at all levels of the hotel.
  • Pay attention to detail in all aspects of the customer journey.
  • Being aware of the business in the hotel and special events in F&B outlets, to ensure proactive planning takes place to ensure delivery of exceptional guest service at all times.
  • Being aware and welcome VIP, repeat and priority guests as required.
  • Ensure a full meet & greet by all are adhered to.
  • Ensure all customers are responded promptly and effectively on complains and points learned are used to enhance future customer service.
  • Always have correct mise-en-place done in a timely and thorough manner to be able to do efficient work and deliver excellent service on time.
  • Ensure dispensing orders accurately.
  • A thorough knowledge of F&B products which are on the menu, as well as daily special offers.
  • Ensure to receive any special guest request and communicate the information to the head chef.
  • Deliver high standards of cleanliness throughout the F&B Department, ground floor and the back of the property.
  • Ensure proper usage of cleaning supplies and accessories.

Qualifications required/desired

  • Previous work Experience in Food & Beverage Service
  • Completed Hospitality/ Travel / Tourism qualification
  • Ability to communicate with employees and customers, solve multiple problems at the same time, set up priorities, organize work and make certain decisions
  • Excellent communication skills
  • Excellent customer care and complain handling skills
  • Excellent presentation and appearance
  • Sales related skills
  • Ability to use computer (desired Micros)
  • Ability to deliver quality and standards
  • Ability to work in team environment