Executive Head Housekeeper

  • Job Reference: CAM1481
  • Date Posted: 5 January 2022
  • Recruiter: Cameron House
  • Location: Cameron House, Loch Lomond
  • Salary: On Application
  • Bonus/Benefits: £35000 + gross per annum plus excellent company benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

EXECUTIVE HEAD HOUSEKEEPER

We have a unique opportunity for an Executive Head Housekeeper to join our team. 

Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.

Add all the above together, and we have something very special, all that's missing could be you.

THE ROLE

Reporting to the Rooms Division Manager, as Executive Head Housekeeper overseeing a large team of 30+ you will be responsible for ensuring that our luxury suites and bedrooms and public areas are cleaned and presented with exemplary 5 star standards which exceed our guest's expectations every time.

Some of the key things you will be doing over your working week:

Opening checklists
Daily briefings and task allocation
Daily audits of all operational standards
Organising Suite amenities and VIP requests
Orders of linen, cleaning materials and guest supplies
Providing hands on operational support where necessary (cleaning rooms, stocking trolleys, room checks, turndown service)
Liaison with maintenance on remedial actions required
Handling guest feedback
Managing lost property
Auditing of H&S standards
Recruiting, inducting, training & developing employees, 1:1s and Appraisals
Creating weekly rotas, managing holidays and other leave
Stocktakes, budgets and control of wages 
Creating reports, and analysising performance

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a typical' employee, there are some specific qualities or traits we look for.

People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
People who are naturally friendly - who genuinely care about our guests and the service they receive.
People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

Degree/HND or equivalent experience in Hospitality or related field
Recent experience of working in Housekeeping Management within in a 4/5* environment of a similar size
Excellent interpersonal and communication skills
Keen attention to detail essential
Strong IT skills with knowledge of Microsoft Office software.  Knowledge of hotel management systems such as Procure Wizard/ResDiary/Resort Suite/Fourth also beneficial

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:

Free meals when on duty, in our team cafes
Pension scheme
Refer-a-friend scheme
Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
Enhanced holidays, rising with long service
Free Leisure Club Membership, with friends and family discounts.
Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
Supplier and local business discounts

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.