Events & Reservations Office Manager

  • Job Reference: RBH8827
  • Date Posted: 13 January 2022
  • Recruiter: RBH Management
  • Location: Crowne Plaza Reading, Reading
  • Salary: On Application
  • Bonus/Benefits: Depending on experience
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Do you want to join a Top 30 Best Places to Work in Hospitality?  Do you want to work in an industry that offers SO many different career paths? Do you want to express yourself? Do you want flexibility? Do you want to feel safe at work? Do you want to be part of a company that takes sustainability and the environment seriously? Do you want to work for a company that truly values diversity and inclusion?  You answered YES to all of these questions, right? So get applying for this opportunity!!!


At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Events & Reservations Office Manager has become available at Crowne Plaza, Reading. Reporting into the Director of Sales the successful candidate will be responsible for:

All prospective and confirmed rooms & events reservations Reservations Department Prospective and current hotel clients Local community

What Are We Looking For?

We are looking for someone who will:

Support the Reservations team in achieving the monthly revenue targets.

Be involved in the Groups Enquiries and take the appropriate follow up action necessary to convert this to a sale' and offering a personal service as per the standard operating procedures.

Assists in the sales process and revenue forecasting for customer groups.

Up-sells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Liaise with Revenue Manager & Director of Sales to optimize revenue potential for the hotel.

To manage and fully understand all systems in the hotel relating to front office control and strategic management e.g. Amadeus, Lanyon, GRO and OTA extranets.

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space from small to large-sized assigned groups. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.


Where Will You Be Working?

Overlooking the River Thames, this contemporary hotel in a redbrick building is a 13-minute walk from Reading railway station, 2.3 miles from the University of Reading and 3 miles from Caversham Heath Golf Course.

What's In It For You?

People love to work with RBH because

We focus on health, wellbeingand our communities

Our people are truly engaged at work

There's open, clear communication from the top

We've got great career development opportunities

There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

Discounted hotel room rates for you AND your friends and family that will make you really popular!

Incentive programmes- to keep you motivated

Money off high street retailers- hundreds of savings to be had

Flexible working arrangements because we know your life comes first

Free meals on duty?(this could easily equate to over £1000 per year saving to you *based on full time hours)

Pension - as it's important to save for a later date

Flexible pay with Wagestream - a financial wellbeing benefit that allows you to access your pay as you earn it

Training programmes - we want you to be the best you can be

Cycle to Work Scheme- huge savings on buying a new bike

Refer a Friend Scheme - just by putting a good word in for a mate will earn you extra cash

The Bigger Picture

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally. So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!