At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
About the role
As Conference and Events Coordinator, you will receive enquiries and take the appropriate follow up action necessary to convert to a confirmed booking. You'll create be-spoke packages where required, acting as a personal contact for your clients, whilst delivering first class customer service to ensure their every expectation is met. Once your booking is confirmed, you will ensure all fine details are listed on a function sheet to effectively communicate to all relevant departments to ensure your clients function runs smoothly.
You'll also be involved in the creation of future brochures, packages and promotions, maximise the opportunities to ensure repeat bookings, and assist the Sales Manager in following up on sales leads.
Other duties will include enhancing public awareness of the venue through facebook, twitter and mail shots, supporting in the development of marketing materials with our marketing team, conduct internet and market research on our competitor offerings, and provide support for other team members within your department.
This is truly a great opportunity for a forward thinking, pro-active individual to assist with the hotels future development. You will have previous experience coordinating events / conferences / banqueting, from enquiry stage to final details, be a team player and have an excellent command of the English language. Customer service is paramount for our venue, so a friendly, personable and customer focused approach is essential