Conference and Events Supervisor

  • Job Reference: 8441
  • Date Posted: 10 June 2022
  • Recruiter: Apex Hotels Ltd
  • Location: Apex Grassmarket Hotel , Edinburgh
  • Salary: On Application
  • Bonus/Benefits: £11 per hour plus overtime above 40 hours paid at £16.50 per hour
  • Sector: Hotels
  • Job Type: Permanent

Job Description

With summer approaching it's a really exciting time for us! Not only will you work with great people and develop new friendships, we're also offering 2 fantastic recognition and reward initiatives. Join us by 30th June and you'll have access to our enhanced recommend a friend scheme where you can earn £400, plus the opportunity to receive a £300 retention reward payment.

The pay rate for this role is £11 per hour, the role is permanent and guarantees 40 hours per week with overtime available if you are keen. Overtime is paid after 40 hours at £16.50.

As conference and Events Supervisor you will have the opportunity to be actively involved in leading and influencing the day to day running of the the Conference and Events within Apex Hotels. You will have the exciting role of making sure every customer has a memorable experience and leaves with special memories . No two days are the same in Conference and Events with a variety of corporate events, wedding and special occasions. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be an excellent organiser with a passion for providing excellent customer care. You will have the initiative and drive to build on the success of the department alongside the Manager. You will have excellent communication skills and be able to motivate your team, as well as delegate tasks.

As a main point of contact during conferences and events, you will be an excellent organiser and have the ability and desire to positively handle all guest requests with a passion for delivering excellent customer service.

You will be friendly and approachable; you will go the extra mile for our guests, and you will enjoy leading by example and setting high standards.

Role Purpose:

As Conference and Events Supervisor you will assist the Manager in the day-to-day operation of the conference & events.

Your other roles and responsibilities will include:

  • Responsible for setting up meeting rooms and events areas for the guests to ensure they receive an excellent experience.
  • Ensure staff provide excellent customer service during each event.
  • Serving food and beverages to the guests.
  • Delivering the highest standards in service and presentation.
  • Prepare tea/coffee breaks and stations with appropriate food and beverages and at the correct time as stated in Event function sheet
  • Answer and solve guest requests and aim to fulfil any special requirements during the event
  • Being responsible for ensuring all working areas are kept clean and tidy.
  • Taking responsibility for stock taking.
  • Assist with recruiting and training staff.
  • Assist with the training and development of Team members
  • Assisting with payroll, staff scheduling and administration.

Key Skills / Entry Requirement:

As a Food and Beverage Supervisor, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests prior to and during the event .

We are looking for someone that will show their personality to our guests,offering help and assistance, you will be great at multi-tasking,efficient at resolving guest enquiries with a smile.

With this in mind, we are looking for a Conference and Events Supervisor who:

  • Previous experience in a Conference and Events role
  • Ideally has evidence of supervisory training
  • Can deliver excellent standards
  • Uses own initiative
  • Has a strong customer service attitude
  • Holds a genuine desire to provide a warmer welcome to our guests.

Why join Apex Hotels?

We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It's these family values that help us take our guest experiences to the next level, where we provide a personalised service to all our guests that they'll want to share.

With 10 four-star hotels throughout the UK, we like to think of our hotels as members of the family, each with their own personality and style. Although each of our hotels has its own character, whatever one our guests choose to stay at, they'll get a great night's sleep and a warm welcome. The key to it all is you, our employees.

We also offer great benefits which include:

  • Contributions to a pension scheme
  • Critical illness cover
  • 29 days holiday
  • Access to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working
  • 50% discount in our restaurants
  • Guest experience overnight stay and dinner for 2 after 3 months
  • Spa discount
  • Referral bonus when your friends or family join the team
  • Discounted room rates
  • Cycle to Work Scheme
  • Discounts with external companies only available to Apex team members
  • Ongoing training and development

Recruitment Process

If you are interested, click apply. We look forward to hearing from you!