Conference and Events Manager

  • Job Reference: 00003784-1
  • Date Posted: 11 October 2021
  • Recruiter: Airth Castle Hotel
  • Location: Falkirk, Stirlingshire
  • Salary: £26,000 to £30,000
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Job Title:

Conference & Events Manager

Reporting To:

Operations Manager/General Manager

Primary

Accountability:

To ensure that all conferences and events run smoothly and efficiently, and that customer/guest satisfaction is maintained at all times.

 

Key Responsibilities

Meeting deadlines set by clients, hotel and other parties involved in holding a conference wedding/or event

Fully run the event to a high standard

Managing the setting up and breaking down of the function rooms to the required standard

Planning ahead and anticipating business needs

Completing staff rota’s in accordance with forecasted business

Schedules in place to cover all tasks within the business

Delegating responsibility to other team members

Reporting any maintenance requirements to the Maintenance Manager

Lead and motivate the team to ensure service standards are met

Liaise with the Sales team to ensure all clients/guests requirements are met.

To ensure all areas of Food & beverage are prepared for service at all Conferences/and or Events

Look at ways to improve food and Beverage service standards to increase volume, sales and profits

Carrying out Duty Management shifts as required

Encouraging the conservation of energy and recycling at every opportunity

To undertake any other duty that may reasonably be requested of you

 

Customer Service

To deal with all customer and guest comments or complaints

To advise of any shortfalls, service issues or unrealistic targets at the earliest opportunity and to offer suggestions or how to overcome these issues.

To manage the service of food, wine and other beverages and to ensure that this service meets the hotels standards

Ensuring all event organisers are greeted and their days expectations are run through

Monitoring customer service within the department.

Delegating and motivating the team to ensure all conferences/and or events are served efficiently and in a professional friendly manner

 

Communication

To attend and actively contribute towards monthly departmental meetings

Ensuring that the hotels communication policy is adhered to

Communicating with the team regarding the day’s business

Department turnover and profit targets to be communicated to the team

Providing regular feedback to the team regarding service standards

 

 

Training & Development

All new team members to undergo departmental induction

Initial two-week training plan in place and implemented for new team members

All staff in the department to receive a Personal Performance Review at the beginning of each year or within 4 weeks of commencing employment

Reacting to training and development requests

Managing training and development of all team members

Working with HR/General Manager to ensure that recruitment is correct for the department

 

Health & Safety

Keeping up to date with all relevant legislation

Ensuring that overall standards of cleanliness and hygiene are maintained at all times in both front and back of house

All food servers trained in foundation certificate in food hygiene

All team members trained in health and safety

All legal notices displayed in the workplace

 

Controlling Costs/Revenue

Maintaining payroll costs within planned performance ratios

Adjusting payroll cost in response to business levels

Controlling operating costs

Reviewing all expenditure against planned levels

Ensuring that billing procedures are in place

Ensuring that all equipment within the department (hotel owned or hired) is used, stored and cleaned correctly to reduce the amount of damage.

Carrying out stock-takes as required

To ensure all billings are correct and pay in balances end of each night

Incentive schemes introduced for all team members

To assist in selling the Conference and Events product whenever required

Having knowledge of P&L relevant to the department