Cluster Duty Manager 4 on 4 off

  • Job Reference: 7076
  • Date Posted: 28 June 2021
  • Recruiter: Apex Hotels Ltd
  • Location: Apex Grassmarket Hotel , Edinburgh
  • Salary: On Application
  • Bonus/Benefits: £11.30 per hour & excellent benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Here at Apex Hotels, we offer unlimited opportunities for professional and personal growth. We are looking for a passionate Duty Manager who is warm and friendly, has a can-do attitude and puts our guests at the heart of everything we do.

This is a cluster role where you will be required to work across any of our 4 Edinburgh properties.

THE ROLE

As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:

  • Be present in lobby and reception during peak times and support your team
  • Promote selling culture amongst the FO team, review results daily
  • Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
  • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
  • Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
  • Ensure all pre- and post stay communication is sent to applicable guests
  • Ensure compliance with all Apex financial, privacy, data security and H&S procedures
  • Maintain correct records & communications so they can be tracked effectively
  • Proactively manage poor performance and act as a role model for your team
  • Liase with Housekeeping management on daily basis to ensure outstanding guest experience
  • Plan and communicate VIP arrivals to hotel team
  • Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.

THE PERSON

You will be a strong manager, be well organised and be an excellent communicator. You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. As a point of contact for our guests you will be well presented and have a positive can-do attitude.

You'll already have hotel front office experience and have worked at a supervisory or management level with experience of managing emergency situations.

Why join Apex Hotels?

We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It's these family values that help us take our guest experiences to the next level, where we provide a personalised service to all our guests that they'll want to share.

With 10 four-star hotels throughout the UK, we like to think of our hotels as members of the family, each with their own personality and style. Although each of our hotels has its own character, whatever one our guests choose to stay at, they'll get a great night's sleep and a warm welcome. The key to it all is you, our employees.

We also offer great benefits which include:

  • Contributions to a pension scheme
  • Critical illness cover
  • 29 days holiday
  • Access to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working
  • 50% discount in our restaurants
  • Guest experience overnight stay and dinner for 2 after 3 months
  • Spa discount
  • Referral bonus when your friends or family join the team
  • Discounted room rates
  • Cycle to Work Scheme
  • Discounts with external companies only available to Apex team members
  • Ongoing training and development

Putting your safety first

Apex Hotels have fully integrated all Covid19 measures into their properties to ensure peace of mind for all our Employees and Customers. You will be able to carry out your new role in a safe and clean environment with the additions of sanitiser, PPE requirements and distancing measures all as part of your daily routine.

Recruitment Process

Our recruitment process has been adapted to ensure we can hire safely while bringing in the best talent to join our Apex Family, so we have introduced video applications to give you the opportunity to let your personality shine through. Our interview process and Welcome Day induction process will be via Microsoft Teams, an online meeting channel, which you can access through your browser or its free to download the app on your laptop, tablet or mobile phone.

If you are interested, click apply. We look forward to hearing from you!