Business Support & Members Relations Manager

  • Job Reference: xpress/jf/8643
  • Date Posted: 26 March 2024
  • Recruiter: Xpress Recruitment
  • Location: Glasgow
  • Remote Working: Some remote working possible
  • Salary: £28,950
  • Sector: Hotels, Finance & Revenue, Venue, Attraction, Travel and Entertainment, Sales & Marketing, Leisure, HR, Learning and Development, Tours and Visitor Attractions, Administration, Customer Service, Transport & Logistics
  • Job Type: Permanent

Job Description

Do you want to be at the forefront of Scotland's tourism sector and help shape its future success? You can do this by joining our client as their Business Support & Member Relations Manager

The Place:
Our client is one of the largest member organisations for tourism and hospitality businesses in Scotland. As a leading representative body for the sector, our mission is to shape a vibrant tourism industry that not only serves Scotland's visitors but also its people. They tirelessly advocate for supportive policies that empower Scotland's tourism industry to achieve its growth potential. By fostering collaboration, knowledge sharing and best practice, they aim to amplify tourism's voice and drive sustainable success.

The Job:
As the Business Support & Member Relations Manager, you will play a pivotal role in the organisation, reporting directly to the CEO. Your responsibilities will include:
• Taking ownership of day-to-day business, membership and event finance administration.
• Managing HR functions such as sickness, payroll processing, holiday and pension administration.
• Preparation and issuance of company reports to the board on a quarterly/monthly basis.
• Handling all administration related to statutory company governance reporting and processing bill payments.
• Acting as the initial key point of contact for members, prospective new members and external suppliers.
• Organising Board event/meeting arrangements, including distribution of agenda papers and minuting of Board meetings.
• Managing hybrid office management duties such as ordering supplies, managing inventory, including IT needs.
• Performing clerical tasks such as raising new membership invoices and renewals and forwarding finance information to external bookkeepers weekly.
• Responding to phone calls and inquiries from members and others in a professional and courteous manner.
• Effective communication with all team members and external stakeholders.
• Providing support at organised events such as AGMs, conferences and Patrons receptions.

The Person:
We are seeking a candidate with the following qualifications and attributes:
• Previous experience in office management procedures and human resource administration.
• Knowledge of Scotland's tourism and hospitality business landscape (advantageous).
• Proficiency in using Zero or other accounting and CRM software (a plus).
• Previous experience in a similar administrative or business support/membership role with an industry/sector trade body (desirable).
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise tasks effectively.
• Excellent written and verbal communication skills.
• Highly motivated and able to work independently.
• Possesses a positive and can-do attitude.

The Benefits:
• Pro rata salary of £23,160.00 per annum for 30 hours per week over a minimum of 4 days per week.
• Company pension scheme (5%).
• Flexible working hours over a minimum of 4 days per week.
• Discretionary yearly performance-related bonus.
• Work Location: Hybrid – with a minimum of 2 days per week in Glasgow or Stirling offices.
• Expected Start Date: 13/05/2024 or sooner.

Application Details: If you are a seasoned professional with a passion for supporting Scotland's vibrant tourism industry, we encourage you to apply. Please submit your CV to by 9th April 2024.



Xpress Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Xpress Recruitment will need to provide proof of identity, eligibility to work in UK and any relevant qualifications and references.