Assistant Front Office Manager

  • Job Reference: CAM1476
  • Date Posted: 5 January 2022
  • Recruiter: Cameron House
  • Location: Cameron House, Loch Lomond
  • Salary: On Application
  • Bonus/Benefits: £24 - 25K dependent on skills and experience plus excellent Company be
  • Sector: Hotels
  • Job Type: Permanent

Job Description

ASSISTANT FRONT OFFICE MANAGER                               

We have a unique opportunity for an Assistant Front Office Manager to join our team. 

Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.

All thats missing could be you.

THE ROLE - Assistant Front Office Manager

Reporting to the Front Office Manager as Assistant Front Office Manager you will be part of a professional, fun, highly driven, safety and security focussed team working closely with all departments across the Resort,  particularly Guest Experience, Housekeeping and operational departments.  You will ensure that all our guest's expectations are exceeded and we wow our guest with our genuine hospitality.

Some of the key duties you will most regularly carry out:

   Support front office and night teams in the provision of a great first impression through pre-arrival checks, a warm welcomes and 5* check in experience
   Ensure fond farewells are delivered with advance departure information, 5* check out and effective handling of any billing queries
   Exceptional service in all areas of the front office operation,  anticipating and meeting guest needs
   Ensure that all  systems (Resort Suite/PMS etc) and are fully and effectively utilised
   Support the recruitment, induction, training, supervision and monitoring of performance of front office teams
   Handovers, daily briefings and reports
   Anticipating and meeting guest needs 
   Handling and follow up of guest feedback liaising with relevant teams
   Duty Manager responsibility in designated shifts 
   Support team training and adherence to all H&S, Security, PCI and Licencing policies and ensure relevant records in place
   Revenue and billing queries 

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a typical' employee, there are some specific qualities or traits we look for.
   People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
   People who are naturally friendly - who genuinely care about our guests and the service they receive.
   People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
   People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
   People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

   Degree/HND or equivalent/or equivalent experience in hospitality/ business related field
   Current or recent management experience in Reception/Front Office/Reservations within 100+ bedroom hotel or resort at 4/5* standard
   Strong IT skills, proficient in use of Microsoft Word & Excel, with experience with Resortsuite or similar property management systems beneficial.
   Strong Interpersonal and communication skills both written and verbal
   Due to the spread out nature of our resort a full UK Driving Licence is essential to support duty management transportation of guests
    1:1 Trainer/First aid at work /and Personal licence qualifications all advantageous

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:

   Free meals when on duty, in our team cafes
   Pension scheme
   Refer-a-friend scheme
   Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
   Enhanced holidays, rising with long service
   Free Leisure Club Membership, with friends and family discounts.
   Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
   On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
   Supplier and local business discounts - from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers
   Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.